Troubleshooting

Syncing Lists: Customers, Vendors, Employees, Classes and Service Items The first time you connect your Aero account to your QuickBooks...

If the email sync isn’t working Check to make sure you don’t have more than 500 unread emails in your Gmail...

If the email sync isn’t working Check to make sure you don’t have more than 50 unread emails in your Office...

As time goes on, you may find that you want to delete existing Aeros, Master Aeros, Projects – and other...

Your Quickbooks Sync Log (Navigate to Admin > Manage QuickBooks) contains a lot of useful information – and sometimes some...

Sometimes our users have a hard time getting connected to the right QBO company- the one that is your books...

To disconnect you Aero account from your Google account, first make sure that you are logged into the correct Google...

There are a few things to check on when your Aero time entries don’t seem to be syncing to your...

When you are done creating your steps in an Aero, Master Aero, or Aero Template, you need to click the...

I deleted an Aero that I didn’t mean to! (Note: you must be at least an SL6 to do this)...

Occasionally if you are experiencing a problem, an Aero support person will ask you to clear your cache. If you...

If you try to delete an Aero that has had time recorded on it, you will get a warning: This...

Aero uses JavaScript to make things happen on your screen (as do most SaaS apps), so in order to be...

When you add a new Team Member to your Aero account, they are automatically sent an email inviting them to...

It’s important to note that Aero connects to your firm’s QBO account, not your clients’ QBO accounts. Also be aware...

If you have connected Aero to your Office 365 and asked Aero to automatically check your email without first making...

The timer in Aero uses software on your browser to work, so sometimes a setting in your browser can interfere....

The Aero timer that you see when you’re working is using javascript to show you numbers moving. Aero will save...

Occasionally, you may find that an email looks weird (like there’s a number instead of a name in some of...

There are two reasons why you might see a message that a Validation Error Occurred when you are creating or...

“Help! It’s gone and I wasn’t finished!” Not to worry. When you complete an Aero by mistake, it is very...

It’s not unusual to find yourself with duplicate companies in QBO, and if those duplicates are active in QBO, they...