How the Aero-QBO Sync Works Syncing Lists: Customers, Vendors, Employees, Classes and Service Items The first time you connect your Aero account to your QuickBooks...
Google Connection Troubleshooting If the email sync isn’t working Check to make sure you don’t have more than 500 unread emails in your Gmail...
Troubleshooting the Office 365 integration If the email sync isn’t working Check to make sure you don’t have more than 50 unread emails in your Office...
Deleting Things in Aero As time goes on, you may find that you want to delete existing Aeros, Master Aeros, Projects – and other...
QBO Error Log Messages Your Quickbooks Sync Log (Navigate to Admin > Manage QuickBooks) contains a lot of useful information – and sometimes some...
Getting Connected to the RIGHT QBO Company Sometimes our users have a hard time getting connected to the right QBO company- the one that is your books...
Disconnecting Aero from Google Apps To disconnect you Aero account from your Google account, first make sure that you are logged into the correct Google...
Why is my time not showing up in my QBO account? There are a few things to check on when your Aero time entries don’t seem to be syncing to your...
What Happened to My Steps? When you are done creating your steps in an Aero, Master Aero, or Aero Template, you need to click the...
Whoops! I didn’t mean to delete that! I deleted an Aero that I didn’t mean to! (Note: you must be at least an SL6 to do this)...
How to Clear your Cache in Google Chrome Occasionally if you are experiencing a problem, an Aero support person will ask you to clear your cache. If you...
Deleting an Aero with Associated Time If you try to delete an Aero that has had time recorded on it, you will get a warning: This...
Making Sure JavaScript is Enabled in Chrome Aero uses JavaScript to make things happen on your screen (as do most SaaS apps), so in order to be...
Resend Team Member Invitation When you add a new Team Member to your Aero account, they are automatically sent an email inviting them to...
Open a New Aero Account Linked to QBO It’s important to note that Aero connects to your firm’s QBO account, not your clients’ QBO accounts. Also be aware...
Clearing “Your overflowing inbox” messages If you have connected Aero to your Office 365 and asked Aero to automatically check your email without first making...
Why does my timer stop running? The timer in Aero uses software on your browser to work, so sometimes a setting in your browser can interfere....
Timer adds time when I pause The Aero timer that you see when you’re working is using javascript to show you numbers moving. Aero will save...
This email won’t let me do anything Occasionally, you may find that an email looks weird (like there’s a number instead of a name in some of...
Master Aero: Validation Error Occurred There are two reasons why you might see a message that a Validation Error Occurred when you are creating or...
I marked an Aero complete by accident “Help! It’s gone and I wasn’t finished!” Not to worry. When you complete an Aero by mistake, it is very...
Resolving Duplicate Companies in QBO and Aero It’s not unusual to find yourself with duplicate companies in QBO, and if those duplicates are active in QBO, they...